Support is available from 7.30 am to 5.30 pm, Monday through Fridays, excluding holidays. The first step for getting help with your account is to e-mail OSUWeb.net assistance at osuweb@osu.edu.

Please include a detailed description of your problem, along with your username and any other pertinent information you might have.

You may also contact our customer service at 614-688-HELP (4357), or toll-free at 1-800-678-6003 during our business hours (listed above). A professional and knowledgeable customer service representative will help walk you through solving your problem.

In the meantime, you may be able to find the information you need below.