Registration Questions

Basic plan:

• 100 hours of access per month for just $6.95
  (additional time billed at $0.10 hour)
• Plus FREE unlimited access between 3:00 AM - 7:00 AM every day
• 10 MB of personal web space
• FTP access

Unlimited plan:

• Unlimited hours of access per month now just $8.95
• 20 MB of personal web space
• FTP access

Buck 95 plan:

• $1.95/month
• 10 hours of access
• $.10 each additional hour
• Plus FREE unlimited access between 3:00 AM - 7:00 AM every day
• No personal web space

Because OSUWeb.net guarantees a dial-in access with no busy signals; you get connected on the first try. In addition, we provide space for personal web space.

We support Windows 95, 98, NT, ME, 2000, and Macintosh OS 8.1 or better.

Just click on the Internet Explorer icon to continue with registration.

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Can you tell me more about the personal web space I get with OSUWeb.net?

With OSUWeb.net Basic Plan, you get 5 Megabytes of web space to put your personal home page on. With our Unlimited Plan, you get 10 Megabytes of web space.

Your personal web address with OSUWeb.net would be:

http://www.osuweb.net/~username/

Click here for our policies regarding personal home pages.

Web space is not included with the Buck95 plan.

Many of you know all about creating web pages. However, this may be a new endeavor to some of you. Unfortunately, teaching customers how to build web pages is a bit beyond the scope of my job, but I'll be happy to point you in the direction of some helpful information. I don't know your level of knowledge, so please excuse me if I am telling you things you already know.

Most people nowadays use a tool called an HTML editor to build web pages (unlike the dark ages, when I got started, and we had to code the danged things by hand in Notepad). If you have a reasonably new version of Microsoft Word on your computer, you already have a primitive HTML editor. You just go to file:new, and select "web page" as the document type.

However, that is a very limited tool. I would suggest that, instead, you download one of the trial versions of the software on a site like HotDog --

http://www.sausage.com/products/index.html

These are reasonably easy to use, and will give you more of what you need than the editor that comes with MS Word. And if you like them, they are reasonably-priced.

If you are wanting tutorials, the one I've heard the best reviews of is the insultingly-titled "HTML for the Conceptually Challenged" --

http://www.arachnoid.com/lutusp/html_tutor.html

There are more sites for you to try in the "Downloads" pages on our site --

http://www.osuweb.net/downloads/index.html

Once you create your pages, you will absolutely have to have a tool to transfer them to the server with. I highly recommend WS_FTP LE. You'll find it towards the bottom of --

http://www.ipswitch.com/downloads/index.html

It's free, and it works smoothly.

If you run into specific snags, I may be able to help you out. But for the best source of peer group help with building web pages, I would suggest the HTML Writers Guild. There are e-mail groups that include every level of user, from people who've never built a web page, to people who do it for a living -- including some who do good work! You don't have to join to belong to most of the mail lists.

------------------------------------------------------
Webmaster
UNITS, The Ohio State University
(614) 688-8569
http://www.units.ohio-state.edu
webmaster@units.ohio-state.edu

What telephone number should my computer dial for ISP connection?

614-247-7100 (or 7-7100 from on-campus) - Columbus
330-287-7500 - Wooster
740-364-7701 - Newark
740-725-6363 - Marion

When I try to connect, I get a message saying my password is incorrect. What is wrong?

Please try retyping your username and password, making sure that there are no capitals in the username. The password is case sensitive.

Why am I getting a busy signal?

Please check the phone number that you are dialing. It should be 247-7100 or (or 7-7100 from on-campus). Check to make sure that you have not inadvertently put your own phone number in the "phone number" field.

What are the addresses for the incoming (POP) and outgoing (SMTP) e-mail servers?

The address for our incoming mail server is:
pop.service.ohio-state.edu.

The address for our outgoing mail server is:
smtp.service.ohio-state.edu.

Your computer may not be waiting long enough to begin the connection. Please follow these instructions:

Windows 95/98/ME

1. Click Start > Settings > Control Panels
2. Open "Modems"
3. Highlight your modem, and click the "Properties" button.
4. Click on the Connections Tab.
5. Take the checkmark out of "Disconnect the call if not connected after [ 30 ] seconds".
6. Hit OK
7. Hit OK or Close

There are at least three possible reasons for this:

• Call waiting might be causing problems if you get another call while you are on line. Make sure you dial *70 before you dial the 247-7100 telephone number.
  
  To set your computer up to take care of this, do the following:
  • If you are running Windows, go into "My Computer," and then into "Dial Up Networking."
  • Click on the OSUWeb.net icon with the right mouse button, and click on Properties.
  • Click on the "Dialing Properties" button at the bottom.
  • Where it says "This location has call waiting. To disable it dial [ ]," enter *70.
  • Hit okay all the way out.
    
• If there is another connection to the phone line your modem is connected to, someone else might be picking up the phone.
• Line noise caused by a bad phone cord or something with the wiring of the phone line.

If you have voice mail waiting in your voice mail box, the tones on your phone line that notify you of a waiting message will prevent your computer from detecting a dial tone. To remedy this, turn off the voice mail notification in your voice mail settings.

If you do not have voice mail in your voice mail box, make sure that the phone jack is working and that the phone cord is not damaged.

Please check the following:

• In the Netscape program, please click on Edit and go to Preferences
• On the left-hand side, you should see a + next to Advanced
• Click on that + sign
• Then, click where it says Proxies
• On the right-hand side, make sure that there is a dot next to the option "Direct Connection to the Internet"

Under ideal conditions, we can run at 56k. But, the speed at which you connect is dependant on a number of things:

1. The speed of your modem/computer.
2. The speed that our system can handle (which is 56k)
3. The phone lines in your house or apartment also determine the speed that your internet connection can go. If the wiring is older or bad, then the connection will be slower. If you have questions regarding this, please contact your telephone company. (Most phone companies only support to 9600 baud)
4. The telephone line between your comptuer and your telephone jack
5. The distance you are from your telephone company's telephone switch. The farther away, the slower the speed.

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How do I pay my OSUWeb.net bill?

Call 292-UNITS (2-UNITS from on-campus), and a Customer Service Representative will assist you regarding your billing.

My bill says I've used more hours than I actually have used. What should I do?

If you believe that someone other than you is using your connection, then you should change your password to something that only you know.

You can go to http://www.osuweb.net to change your account to inactive, or a CSR can terminate it through the web interface. Please bear the following things in mind:

• When you deactivate, your bill will be prorated based on usage.
• If you deactivate your account, then you must wait until the first of the next month before you are able to reactivate it.
• If you wish to fully terminate your service with the OSUWeb.net, you must submit a written request, either by e-mail to osuweb@osu.edu, by fax to 292-9350, or by mail via the US Postal Service to OSUWeb.net; 320 W. 8th Ave.; Columbus, Ohio 43201.

An ISDN modem is similar to a regular dial-in modem with one exception: An ISDN modem can make two connections to an Internet Provider at once, combine the data streams into one data source, and providing a faster connection to the Internet.

An ISDN telephone line is essentially two telephone lines going through one telephone cord. The two lines can be used at the same time in order to make multiple connections with an ISDN modem.

When ISDN users dial in to OSUWeb.net, they connect twice, and are being charged for the amount of time of each connection. For instance: If someone connects on both ISDN lines for 2 hours, then they are logged in for a total of 4 hours.

UNITS does not provide ISDN lines to those wishing to use ISDN services. If you wish to use an ISDN connection, please contact your local phone provider to inquire about pricing for an ISDN telephone line.

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